gc111's Privacy Policy

Welcome to the gc111 platform. This Privacy Policy ("Policy") sets out how gc111 ("we", "us", "the Company") manages the personal information of users ("you", "member") of the online gaming and sports betting platform operated by gc111.

By using our platform, you are considered to have accepted all the terms of this Policy. If you disagree with any part of this Policy, please stop using gc111 and contact our support team.

The following types of information may be collected during registration and use of the gc111 platform:

2.1 Information Provided by the Member

• Full name, date of birth, and national identity card number (for identity verification)
• Email address and username
• bKash, Nagad, Rocket, Upay, or bank account details (for financial transactions)
• Address and contact information
• Security questions and answers

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Activity logs on the platform (login time, game history, betting records)
• Information collected through cookies and similar tracking technologies
• Referral source and navigation history

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and financial compliance purposes, we may verify information with trusted third-party service providers.

Collected information is used only for the following legitimate purposes:

3.1 Account Management

Information is used to create, verify, and manage your gc111 account. Withdrawal facilities may be limited if the identity verification process (KYC) is not completed.

3.2 Financial Transaction Processing

Your financial information is used for the secure processing of deposits and withdrawals. For transactions via bKash, Nagad, Rocket, and Upay, the respective payment gateway's own privacy policy also applies.

3.3 Security and Fraud Prevention

Information is used to protect accounts, prevent unauthorized access, and detect suspicious activity. Information may also be analyzed to prevent the creation of multiple accounts or misuse of bonuses.

3.4 Service Improvement

Information is analyzed to improve user experience, introduce new games and features, and test platform performance.

3.5 Communication and Support

Your contact information is used to send important account notifications, transaction confirmations, promotional offers, and support messages.

3.6 Legal Compliance

Information may be retained and disclosed where necessary to comply with applicable laws, regulations, and directions from regulatory authorities.

gc111 gives the highest priority to the security of your personal information. We adopt the following security measures:

• SSL Encryption: All data transfers are encrypted using 256-bit SSL technology.
• Secure Servers: Your information is stored on secure, access-controlled servers.
• Two-Factor Verification: An additional verification process is activated for suspicious login attempts.
• Regular Security Audits: Our systems undergo regular security testing.
• Staff Training: Staff involved in data processing receive privacy training.

4.1 Data Retention Period

All information is retained while the account is active. Even after account closure, certain information may be retained for a minimum of five years as required by legal obligations. Financial transaction records may be retained for longer periods in accordance with applicable law.

gc111 does not sell your personal information or disclose it without permission. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted partners for payment processing, identity verification, customer service, and technical support. These partners are contractually bound to comply with our privacy standards.

5.2 Legal Requirements

Information may be disclosed in response to court orders, lawful requests from government or regulatory authorities, and requirements from law enforcement agencies.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of gc111's business, collected information may be transferred, but the new authority will also be required to comply with this same privacy policy.

5.4 Responsible Gaming Organizations

At a member's request or due to legal obligations, information related to responsible gaming may be shared with self-exclusion authorities or similar organizations. To learn more about responsible gaming, visit our Responsible Gaming page.

The gc111 platform uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that improve your user experience.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for login sessions and security; disabling these will prevent the platform from functioning properly.
• Functional Cookies: For remembering your preferences, language settings, and login status.
• Analytics Cookies: Anonymous data collection for analyzing and improving platform usage.

6.2 Cookie Controls

You can control the acceptance or rejection of cookies from your browser settings. However, disabling essential cookies may limit some gc111 services.

As a gc111 member, you have the following rights regarding your information:

7.1 Right to Access Information

You may request to view the information stored in your account. If you contact us through a support channel, the information will be provided within a reasonable time.

7.2 Right to Correct Information

You have the right to request correction of inaccurate or incomplete information. Additional verification may be required for changes to identity verification-related information.

7.3 Right to Close Account

You may request closure of your gc111 account at any time. However, certain information will be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

You may stop receiving promotional emails or notifications at any time. It is not possible to stop important account notifications (transactions, security alerts).

gc111 provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors. Age verification is mandatory during the registration process.

If we suspect that a member is a minor, we will immediately suspend that account and conduct an investigation. If age cannot be confirmed through the identity verification process, the account will be permanently closed and any collected information will be securely deleted.

Our servers and cloud infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, the same level of protection specified in this Privacy Policy will continue to apply.

When sharing information with any third party, we ensure that they follow security standards equivalent to or higher than our own.

gc111 reserves the right to amend this Privacy Policy at any time. For significant changes:

• A notification will be sent to your registered email at least 7 days before the change takes effect.
• A prominent notice will be displayed on the platform.
• Continued use of the platform after the change will be considered acceptance of the updated policy.

10.1 Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support in Bengali

For more information, you may also visit our FAQ page, Terms and Conditions, and Responsible Gaming page.